If your telephone maintenance is working well, you should not notice it at all. The 2 main aims of a maintenance contract are to minimise downtime and protect your system from fraudulent use – we always hope that our clients do not notice their maintenance contracts and simply take their telephone systems for granted.

The need for telephone maintenance is defined through understanding the cost to your business while your phone system is not operational. To appreciate the value, consider the immediate lost sales, the future loss of return business, and the brand damage. In our modern working world, customers want immediate results; if they cannot reach you they will go somewhere else.

Our intelligence approach to minimising your downtime is through providing resiliency in your telephone system and connected services. This allows service continuity while repairs are carried out. True resiliency can add disproportionate cost though, and that is where the right maintenance company must be on hand.

How Telephone Maintenance Should Be

Our first line engineers are just that – engineers. Manufacturer trained, experienced, highly regarded, and our clients know them by name. Our first line engineers shadow senior engineers on site, attend technical conferences and spend time in our laboratory for hands on learning. These are the people you speak to first.

GUARANTEED FIX

We offer manufacturer-backed guarantees for your peace of mind – if your system stops working, we guarantee that it will get it working again.

SOFTWARE UPDATES

Telephony fraud is bigger than credit card fraud – do not leave your telephone system exposed with outdated software or security.

DISASTER RECOVERY

Our comprehensive disaster recovery systems are ready to roll out at a moment’s notice.

CONTRACT OPTIONS

We’ll build the right relationship for your needs and budget – from break-fix maintenance to a fully managed 24/7 service. We work around what’s best for you and your payment processes – speak to us about monthly invoices.

SYSTEM BACKUP

In the event of catastrophic failure/theft/damage, we can have you back up to the former configuration with minimal downtime.

FULLY STOCKED

We maintain a minimum stock level of all supported systems to minimise repair times.

MANUFACTURER ACCREDITED

We have agreed escalation processes with manufacturers and distributors..