At VOOT Telecom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, as well as your rights regarding your information.

This Privacy Policy extends to VOOT Telecom and its brands, including Fast Rural Internet, Pocket Landline and SIM Only.

We do not sell your personal information to third parties.

1. Information we collect

We collect and process various types of personal information depending on your interaction with us, including:

• Contact Information: Name, address, phone number, email address.

• Account Information: Account number, username, password, billing details.

• Service Information: Details about the telecom services you use with us, including call records, internet usage, and device data.

• Payment Information: Bank account details, credit/debit card information.

• Communications: Any communications you have with us, including phone calls, emails, and messages.

• Technical Data: IP addresses, browser type, device identifiers, and other data collected through cookies and similar technologies.

2. How we use your information

We use your personal information to:

• Provide Services: To deliver the telecom services you have requested, including setting up your account, processing payments, and managing your usage.

• Customer Support: To assist with any queries, complaints, or issues you may have.

• Billing and Payments: To process your payments and manage your billing information.

• Marketing: To send you promotional materials and offers, subject to your marketing preferences.

• Service Improvement: To analyse usage data and improve our services.

• Legal Compliance: To comply with legal obligations, such as tax regulations and fraud prevention.

3. Sharing your information

We may share your information with:

• Service Providers: Third-party companies that help us deliver our services, such as payment processors, customer service platforms, and marketing agencies.

• Regulatory Bodies: Authorities such as Ofcom, the Communications Ombudsman, or the police, as required by law.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.

4. Cookies and tracking technologies

We use cookies and similar technologies to collect information about your use of our website and services. This helps us provide a better user experience and analyze how our services are used.

You can manage your cookie preferences through your browser settings.

5. Data security

We take the security of your data seriously and implement various measures to protect it, including:

• Encryption: Data is encrypted in transit and at rest.

• Access Controls: Only authorised personnel have access to your data.

• Regular Audits: We conduct regular security audits to ensure our systems are secure.

6. Your rights

Under UK data protection law, you have the following rights:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to correct any inaccuracies in your information.

• Deletion: You can request the deletion of your data in certain circumstances.

• Objection: You can object to the processing of your data for marketing purposes.

• Portability: You can request the transfer of your data to another service provider.

• Withdrawal of Consent: If you have given consent for processing, you can withdraw it at any time.

To exercise any of these rights, please get in touch with us directly using your preferred method below:

Phone: 0114 321 1504

Email: hello@voot.org

Postal Address: VOOT Telecom, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW

7. Data retention

We retain your personal information for as long as necessary to provide our services to you and comply with legal obligations. Once your information is no longer needed, we will securely delete or anonymise it.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on our website.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at the details in section 6 above.

10. Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/

Phone: 0303 123 1113  

VOOT Telecom is committed to protecting your privacy and ensuring the security of your personal information. We value your trust and are dedicated to maintaining the highest standards of privacy and data protection.